Privacy, Data & Cookies

With any personal information you supply to Ravenspring we have legal obligations towards you in the way we deal with that data.

If you are aged 16 or under, please get your parent/guardian’s permission beforehand whenever you provide personal information to us.
 
The company, our suppliers and agents in the course of the business will be the only users of the information you provide. It will never be supplied to anyone outside the company without first obtaining your consent, unless we are obliged or permitted by law to disclose it.
 
Your personal information will be held on our systems only for as long as required by the company to fulfill our obligation to you. We will ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 1998.
 
You have the right to request a copy of the personal information Ravenspring holds about you and to have any inaccuracies corrected. This policy does not affect your statutory rights.
 
Data Policy

The Ravenspring Ltd site, www.ravenspring.co.uk and any related web services delivered by Ravenspring Ltd on partner sites (“Site”), are owned and operated by Ravenspring Ltd.

Ravenspring Ltd is committed to maintaining your confidence and trust with respect to the information we collect from you. This privacy policy sets forth the information we collect about you, how we use this information, and the choices you have about how we use such information. Your use of the Site and our use of the personal information you provide to us is subject to the terms of this privacy policy and our Terms of Use.

Collection and Registration of Personal Information

We sometimes request users of the Site to provide personally identifiable information. For example, in order to use our contact form, you will be required to submit certain personally identifiable information. The information collected from you is strictly voluntary. You may decline to submit personally identifiable information, in which case we may not be able to provide certain services to you. The type of information collected during the registration process may include your contact information, such as your name, email address, postal address, phone number and country of residence (“Registration Information”). You may choose to provide optional profile information such as your real name, photo, company/organisation affiliation, profile description, tags, location and other information which may be collected and displayed on your public profile. It is your choice to post content (for example, company affiliation) and make it publicly available. You are solely responsible for the content you post.

Use of Personal Information

If you submit personally identifiable information to us through the Site, then we use your personal information to operate, maintain, and provide customised features and functionality.

Any personal information or other content that you voluntarily disclose online (for example, on your public profile, in posts, comments, or notes) becomes publicly available and could be collected and used by others. Your account User Name is displayed to other users when you post, send direct messages, or comment. Any post made in public mode or comment that you submit to the Site may be redistributed through the Internet and other media, and could be viewed by the general public.

We do not use your email address, phone number, or other personally identifiable information to send commercial or marketing messages without your consent or except as part of a specific program or feature for which you will have the ability to opt-in or opt-out of. We may, however, use your email address without further consent for non-marketing or administrative purposes (such as notifying you of major Site changes or for customer service purposes).

We use certain non-personally-identifiable information (such as anonymous usage data, cookies, IP addresses, browser type, clickstream data, and user location) to improve the quality and design of the Site and to create new features, promotions, functionality, and services by storing, tracking, and analysing user preferences and trends.

We may use cookies, clear gifs, and log file information to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the Site; (b) provide custom, personalised content and information; (c) monitor the effectiveness of our service; (d) monitor aggregate metrics such as total number of visitors or pages viewed; and (e) track your posts, submissions, and status in promotions, sweepstakes, and contests.

Disclosure of Personal Information to Third Parties

Access to your personal information is restricted to use by Ravenspring Ltd. We do share non-personally-identifiable information (such as anonymous usage data, referring / exit pages and URLs, platform types, number of clicks, and user location) with interested third-parties to assist with understanding the usage patterns for certain content, services, advertisements, promotions, and/or functionality for the Site.

We will not otherwise disclose any personal information without your consent except: in response to subpoenas, court orders, or legal process, or to establish or exercise our rights to defend against legal claims; and if we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, safety of person or property, violation of our policies, or as otherwise required by law.

GDPR compliance – Access and Changes to Your Information and Preferences

You may, at any time, request to view all the information we hold about you by emailing sales@ravenspring.co.uk. We will endeavour to respond within 10 working days.

You can request your information to be updated, corrected or entirely withdrawn and deleted from all our systems, processes and databases.

Should you request data withdrawal, we will first provide you with all the data we hold about you, then confirm completion of the withdrawal request via the email address you have provided within 72 hours unless we receive communication by you to halt the process.

You will receive no further communication from our systems unless you enter information on a form contained within the Site subsequent to deletion. You must allow consent of any information required to be submitted and stored.

Retention of Personal Information

We retain the personal information we collect from you for as long as the information is relevant to our business purposes or until you request that we remove the data.

Our Commitment to Data Security

We recognise that your privacy is important to you, and therefore we endeavour to keep your personal information confidential. For example, to protect your privacy and security, we take reasonable steps (such as requesting a unique Password) to verify your identity before granting access to a user’s account or making changes to a user’s account information. However, we do not represent, warrant, or guarantee that your personal information will be protected against unauthorised access, loss, misuse, or alterations, and do not accept any liability for the security of the personal information submitted to us nor for your or third parties’ use or misuse of personal information. You are solely responsible for maintaining the secrecy of your unique Password and account information at all times.

To help us make emails more useful and interesting for registered users, we may receive a confirmation when you open email from the Site. We may also compare our registered user list to lists received from other companies, in an effort to avoid sending unnecessary messages to our registered users.

In the Event of Merger, Sale, or Bankruptcy

In the event that Ravenspring Ltd is acquired by or merged with a third party entity, we reserve the right, in any of these circumstances, to transfer or assign the information we have collected from our users as part of such merger, acquisition, sale, or other change of control. In the event of our bankruptcy, insolvency, reorganisation, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors’ rights generally, we may not be able to control how your personal information is treated, transferred, or used.

Company Information

For any issues or questions regarding the statement above, please send an email to ‘sales@ravenspring.co.uk. Ravenspring Ltd is a @registered company in England and Wales. Company registration No. 1217054. Company registered address: Ford Road, Totnes Industrial Estate, Totnes Devon TQ9 5LQ

Cookie Policy

Our website uses cookies to distinguish individuals from other users of our website. This helps us to provide individuals with a good experience when they browse our website and also allows us to improve our website. By continuing to browse the website, users are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on an individual's browser or the hard drive of their computer. We only use (and store) non-essential cookies on an individual's computer's browser or hard drive if they provide their consent.

Cookie

Purpose

Expiration

Type

language

Saves the user's preferred language on the website

29 days

http

PHPSESSID

Preserves user session state across page requests

Session

http

__utm.gif

Google Analytics Tracking Code that logs details about the visitor's browser and computer

Session

pixel

__utma

Collects data on the number of times a user has visited the website as well as dates for the first and most recent visit. Used by Google Analytics.

2 years

http

__utmb

Registers a timestamp with the exact time of when the user accessed the website. Used by Google Analytics to calculate the duration of a website visit.

Session

http

__utmc

Registers a timestamp with the exact time of when the user leaves the website. Used by Google Analytics to calculate the duration of a website visit.

Session

http

__utmt

Used to throttle the speed of requests to the server

Session

http

__utmv

Saves user-defined tracking parameters for use in Google Analytics

Session

http

__utmz

Collects data on where the user came from, what search engine was used, what link was clicked and what search term was used. Used by Google Analytics

6 months

http

currency

Unclassified

29 days

http

 


Please note that third parties (including, for example, advertising networks and providers of external services such as web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Individuals can block cookies by activating the setting on their browser that allows individuals to refuse the setting of all or some cookies. However, if individuals use their browser settings to block all cookies (including essential cookies) they may not be able to access all or parts of our website.

Except for essential cookies, all cookies will expire as outlined under the expiration column in the table.